Thank you for shopping at VWoollo Store! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
- Eligibility: You may return items within 7 days of receiving your parcel.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain items, such as custom products or gift cards, are not eligible for return.
How to Return Your Item
- Contact Us: Before returning an item, please email us at admin@vwoollostore.shop to initiate the return process.
- Return Instructions: Once your return is approved, we will provide you with the necessary instructions for returning the item.
- Shipping Costs: You will be responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you by email about the status of your refund.
- If your return is approved, your refund will be processed to your original method of payment.
- Please note that it may take a few days for the refund to appear on your account, depending on your bank or payment provider.
Exchanges
If you’d like to exchange your item for a different size or style, please follow the return process and place a new order for the replacement item.
If you have any further questions or need assistance, feel free to contact us at admin@vwoollostore.shop. We’re here to help!
Thank you for choosing VWoollo!